Booking And Cancellation Policy

 

There are Easy Ways to Book at Pink Parlour Singapore:

USING OUR APP

Do bookings more conveniently thru your smartphone! Download our app now!
 

REAL TIME BOOKING

Watch how here: HOW TO CREATE AN ACCOUNT

Log In and make a booking here: BOOK NOW

Your booking is confirmed once you receive an email. To cancel, log in to your account and see your profile..

HOTLINE

+65 6100 8266
Not applicable for sms and whatsapp

CONFIRMATIONS

Telephone booking confirmations are immediate.
SMS Bookings may be confirmed only during operating hours.
Online Bookings require between 1 hr to 48 hrs to process.
A confirmation or rescheduling email will be sent to you.
Please note that online bookings are not automatically confirmed.
If you need immediate confirmation, please call any of our booking hotlines.

Please note bookings of 4 persons and above require advanced payment to confirm your preferred treatment date and time.
If you have any questions regarding your booking, kindly chat us now or email us at wecare@pinkparlour.com.sg and include a copy of your booking request email.

We offer hassle free LIVE BOOKINGS that will search instantly for availability. You will receive an email confirmation once you send in your request. Now you can manage your own bookings and cancellations real time without the need to call our busy phone lines!

For Scheduled Appointments


If you need to reschedule, please do so at least 4 hours prior to your scheduled appointment. This will provide us with ample time to offer the appointment slot to another customer. Failure to do so will be subjected to “No Show” charges.

1 session of the treatment scheduled will be deducted from the existing package of the customer for NO SHOWS.

For non-package holders, after we have received 3 repeatedly of no-show, customer will be required to pre-pay for their booking upon confirmation within 24 hours. Failure to show up for the appointment, paid treatment will be deemed as utilized.

We appreciate your kind understanding on this matter as our slots are limited and they are our ‘product’ which we need to charge even if you did not receive your treatment but booked up the timing.

Late Arrivals
If you arrive more than 15 minutes later than your scheduled appointment, Pink Parlour reserves the right to cancel or push the scheduled appointment to a later time with or without informing the you. Our priority is to serve client on time so that they will not be delayed for their next planned event.

Thank you for your kind understanding. Do contact any of the staff should you have any queries. Do note that Pink Parlour may require customers to always present their NRIC / Passport to verify account user.