Refund Policy
PRODUCTS REFUND TERMS & CONDITIONS
Boudoir Smooth Bump
Freedom Lotion
We offer a 30 days warranty return policy if you do not see slower and finer hair growth within the period. The product must be returned as a full bottle within 30 days.
Merchandise
Products
We offer a 30 days return policy should you have a change of mind. Please ensure item is intact and no damages. Our product refund policy does not apply to any damaged product caused by mishandling and abuse.
Terms &
Conditions
Product(s) that has been purchased at Pink Parlour may be refunded within 30 days from the date of purchase. Our product refund policy does not apply to any damaged product caused by mishandling and abuse.
To make the refund process go, we required customers to send us a formal email.
Click here to drop us an email regarding your refund process and we shall be in touch with you within 3 working days.
Pink Parlour will send a refund approval email and within 45-60 days from the date of approval Pink Parlour will refund it via internet banking, minus 10% of the administrative charge.
PACKAGE REFUND TERMS & CONDITIONS
Packages(s) that have been purchased at Pink Parlour may be refunded within 30 days from the date of purchase. The refund process will not continue under several circumstances as follows: the closure of the outlet or the change of therapist. To make the refund process go, we required customers to send us a formal email.
Click here to drop us an email for your refund process and we shall be in touch with you within 3 working days.
EXAMPLE A
Refund on a package priced below $500
Refund On Alpha Underarm
With No Session Utilized
$388
$388 – $50 Administrative Charge
= $338 Amount to be Refunded
Refund On Alpha Underarm
With 1 Session Utilized
$388
$388 – $80 (original published price)
– $50 administrative charge
= $258 Amount to be Refunded
EXAMPLE B
Refund on package priced above $501
Refund On Brazilian Wax 10+3
With No Session Utilized
$580
$580- 10% administrative charge
$58 = $522 Amount to be Refunded
Refund On Brazilian Wax 10+3
With 1 Session Utilized
$580
$580 – $58 (original published price)
– 10% administrative charge
$58= $464 Amount to be Refunded
CONVERSION POLICY
Pink Parlour prepaid packages purchased can be converted to a Mix and Match credit, minus an administrative charge of $50 or 10% of the package price, whichever is higher at any time.
These credits can be used to offset any other treatments from the treatment menu at a la carte price. However, the credits cannot be used to offset any retail product. The converted credits will be tabulated based on the amount paid for the package, excluding GST minus the original published price of the total treatments redeemed previously.
All packages bought at Pink Parlour can be shared with one other person at any one time except all alpha light packages. Strictly no sharing is allowed for all nails & alpha light membership programs.
PACKAGES
Pink Parlour packages are valid for 2 years from the date of purchase unless otherwise stated.
PACKAGES EXTENSION
There are 2 options available:
You can extend with a minimum charge of $20 Nett for 3 months or $30 Nett for 6 months instore or online.
This will only be effective if the package has not passed 1 year of its expiry date.
We reserve the right to reject any promotional package extension and will not bear any charges incurred by customers during the process of package extension. Note: You can only do a one-time extension, and this is all effective from 15th Sep 2018.
Membership
We may offer a refund only if you do not get to enjoy a minimum of 2 treatments during the 1st-month window.
We do not offer a refund for all the previous month payment made should you choose to request for a refund after 2 months or more period of the membership.
Refund will be granted on the latest 1 month charged only if you have not redeemed any of the treatments within that window.