Booking And Cancellation Policy


Your booking is confirmed once you receive an email. To cancel, log in to your account and see your profile.


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+65 6100 8266
Not applicable for SMS and WhatsApp

+ 82221853
for WHATSAPP messages

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That will search instantly for availability. You will receive an email confirmation once you send in your request. Now you can manage your own bookings and cancellations in real-time without the need to call our busy phone lines!


Telephone booking confirmations are immediate.

SMS Bookings may be confirmed only during operating hours.

Online Bookings require between 1 hr to 48 hrs to process.

A confirmation or rescheduling email will be sent to you.

Please note that online bookings are not automatically confirmed.

If you need immediate confirmation, please call any of our booking hotlines.

Please note bookings of 4 persons and above require advanced payment to confirm your preferred treatment date and time.

If you have any questions regarding your booking, kindly chat with us now or email us at and include a copy of your booking request email.

For Scheduled Appointments

If you need to reschedule, please do so at least 4 hours prior to your scheduled appointment. This will provide us with ample time to offer the appointment slot to another customer. Failure to do so will be subjected to “No Show” charges.

1 session of the treatment scheduled will be deducted from the existing package of the customer for NO SHOWS.

For Non-Package Holders

after we have received 3 repeatedly of no-show, customer will be required to pre-pay for their booking upon confirmation within 24 hours. Failure to show up for the appointment, paid treatment will be deemed as utilized.

We appreciate your kind understanding on this matter as our slots are limited and they are our ‘product’ which we need to charge even if you did not receive your treatment but booked up the timing.


If you arrive more than 15 minutes later than your scheduled appointment, Pink Parlour reserves the right to cancel or push the scheduled appointment to a later time with or without informing the you. Our priority is to serve client on time so that they will not be delayed for their next planned event.

Thank You for Your Kind Understanding. 

Do contact any of the staff should you have any queries. 

Do note that Pink Parlour may require customers to always present their NRIC / Passport to verify account user.


Pink Parlour reserves the right to change our Booking & Cancellation Policy at any time. Any such changes will be posted on this site and emailed to all our members.