If you need to reschedule, please do so at least 24 hours prior to your scheduled appointment. This will provide us with ample time to offer the appointment slot to another customer.

Same-day cancellation will be subjected to a one session forfeit.

You can request for extension due to extenuating circumstances such as pregnancy or medical reasons. Valid proof or documentation must be provided to support the freeze request. Our customer support team will review and approve your requests based on documentation provided.

Package/Plan(s) that have been purchased at Pink Parlour may be refunded within 30 days from the date of purchase. The refund process will not continue under several circumstances as follows:

The closure of the outlet or the change of therapist. If your therapist relocates, we will make every effort to find a qualified therapist nearby to continue your services. Unfortunately, refunds cannot be issued as we can arrange services with another therapist.

If the therapist assigned to your session departs or resigns, we will make every effort to promptly assign a replacement therapist with similar qualifications. We understand the importance of consistency in therapy and will minimize disruptions during the transition. However, refunds cannot be offered as long as a qualified replacement therapist is available.

Refunds are calculated based on the ala carte price of the service you purchased.

A standard administrative charge of $50 will be deducted from the refund amount to cover processing cost. Additional costs may vary depending on the payment type used.

To request a refund, please contact our customer support with your purchase details and proof of purchase. We will review your request and inform you of the refund amount considering the ala carte price, admin charges, and any payment type charges.

Once your refund request is approved, the refund will be processed within 45-60 days. Please note that the actual time for the refund to reflect in your account may vary based on your financial institution.

Pink Parlour reserves the right to modify or update the refund policy as needed. Any changes to the policy will be communicated through our website or other appropriate channels.